Frequently Asked Questions

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Whether you're a contractor, designer, or DIY homeowner, we have answers to the most common tile questions. Can't find what you're looking for? We'd love to help — reach out anytime.

We are a retail tile showroom and sell all installation materials for your Do-It-Yourself project. We also offer tile installation services for any space like backsplashes, bathrooms, and all types of flooring. Other services include free local quotes, natural stone sealing (in-house or on site) and large volume tile shipping across Canada.

There are so many factors that have to be considered before an installer can give you a price. Some installers may price the job as a grand total, charge by the hour or charge by their daily rate. Some factors that will affect your installation price are the following: Demolition / Prep-work / Type of Tile / Tile Pattern Layout / Labour only vs.  materials included

We offer ceramic, porcelain, glass, and natural stone tiles (ex: slate, marble, granite, travertine etc…) but the type of tile to be used would depend on the surface area of your home or business you want the tile applied to.

PEI stands for the Porcelain Enamel Institute. This rating is for porcelain tiles only which determines the hardness of the tile’s glaze. Depending on the number rating will determine what surface the tile is suitable for. The rating scale ranges from 1-5. On the low end 1 – is usually listed for wall tiles only (you cannot walk on them) and on the high end 5 – is suitable for high traffic areas like commercial buildings (ex: malls, airports, schools etc..)

Yes every natural stone (ex: marble, slate, granite etc…) should be sealed with the right sealant type. Not all sealants can be used on the same type of tile. There are 3 major types of sealants sold on the market:

  1. Impregnator Sealant
  2. Matte Sealant
  3. Gloss Sealant

Impregnator sealant can be used on all types of natural stone. It will go on “wet” but dry it the exact same look as when the tile came out of the box. Make sure you clean and let your tiles dry for a full day before applying any sealants!

Matte and Gloss sealant should only be used on a “tumbled” or textured natural stone (ex: slate, tumbled marble, hammered edges etc…). The colour will be enhanced so when applied it will appear “wet” and stay that way. Never ever use these on a high-gloss countertop or polished natural stone.

There are many directions on how to use these sealants and we are happy to help as we offer in-house sealing of your new tiles before they get installed or can offer this service at your home.